Lunchtime Learning - You Can Create Disney Magic Too

You Can Create Disney Magic Too
Customer Service Training

You will learn the secrets to success in the Disney organization, which include:
•    How to create magic in business that inspires employees
•    How to delight customers, in a way that achieves extraordinary business        results.
•    How to cultivate that spark of creativity.
•    How to build and lead an organization that provides Disney class customer service

Presented by Steve McCombs

Steve McCombs
Steve is a Performance Consultant and certified professional development Lean Coach/Instructor in the Business and Industry Services Division at Western Technical College.  He graduated with honors from Viterbo University and has over 40 years of experience in the arts, education, and industry beginning as a machinist in 1972. He spent a few years on a sojourn into the performing arts as a professional singer and actor. In 1988 Steve founded a communications and training consulting practice, which led to international contracts and nearly 20 years on the international lecture circuit delivering about 150 full day workshops per year to diverse audiences around the world. He has been a regular contributor to Small Business Times and his writing has also appeared in Training Magazine and the American Society for Training and Development Journal.